As far ahead as you can. Unlike a sale, a hire depends on a physical scooter being free on your dates, and the wider heavy-duty models are the first to go. A week's notice is comfortable; same-day is sometimes possible but never guaranteed. Call and we will tell you honestly what is free.

Yes, and it is a common request near YVR and in Richmond City Centre. For a hotel, let the front desk know it is arriving and ask where it can be charged. For a condo, we may need a loading bay booking from the strata — tell us the building and we will ask the right questions before the day.

A standard household outlet, usually overnight. The charger comes with the scooter. The thing people forget is where the scooter will sit while charging — it needs a dry indoor spot, which is straightforward in a house and worth checking in a suite or hotel room.

Not a full-size four-wheel scooter — they are too heavy and do not fold, which is why we deliver and collect them. If the scooter genuinely needs to move between addresses during the hire, a folding power chair is the better rental and fits in most car boots.

A short shower is fine, but a scooter is not a car. If the hire runs through a wet stretch, keep it under cover when parked, dry the seat and tiller afterwards, and ask us about a weather cover. For a longer winter hire, the enclosed Gio Golf is worth asking about.

Call and extend — there is no penalty for that. If an extension takes the total past roughly six months, we will say plainly that buying has become the cheaper route rather than let a hire run on indefinitely.