Frequently Asked Questions — Must Medical

What medical equipment do you sell?

At Must Medical, we offer a wide range of home medical equipment and mobility solutions including:

• — Hospital beds
• — Low air loss mattresses
• — Lift chairs
• — Wheelchairs
• — Transport chairs
• — Walkers & rollators
• — Mobility scooters
• — Shower chairs
• — Bedside commodes
• — Overbed tables
• — Canes & crutches
• — Knee scooters
• — Bathroom safety products
• — Medical supplies and accessories

We proudly serve Surrey, Vancouver, Burnaby, Richmond, Langley, White Rock, and the entire Lower Mainland.

Do you offer medical equipment rentals?

Yes. We offer flexible medical equipment rental options for short-term and long-term needs. Rental equipment may include:

• — Hospital beds
• — Wheelchairs
• — Mobility scooters
• — Knee scooters
• — Patient mobility equipment

Our rental services are ideal for post-surgery recovery, temporary injuries, rehabilitation, and home care support.

Do you provide same-day delivery?

Yes. Must Medical specializes in same-day delivery and professional installation throughout the Lower Mainland whenever inventory is available.

We understand that many customers require urgent equipment after hospital discharge, surgery, or emergency situations.

Where are your showroom locations?

We currently have two Surrey locations:

Main Showroom
12987 80 Ave, Surrey, BC

Showroom + Warehouse
Unit 3 – 8086 130 Street, Surrey, BC

Customers are welcome to visit our showroom locations to explore mobility products, lift chairs, wheelchairs, hospital beds, and more in person.

Do you offer installation services?

Yes. Our team provides professional delivery, setup, and installation services for many types of medical equipment including:

• — Hospital beds
• — Lift chairs
• — Mobility scooters
• — Bathroom safety equipment
• — Pressure care products

We also provide product demonstrations and setup guidance to ensure safe and proper use.

Can medical equipment be covered by insurance in BC?

Coverage depends on your insurance provider and plan. Some extended health benefits and medical programs may help cover:

• — Wheelchairs
• — Hospital beds
• — Mobility aids
• — Bathroom safety equipment
• — Compression products

We recommend contacting your insurance provider directly to confirm your eligibility and reimbursement options.

What medical equipment is recommended after surgery?

Post-surgery needs vary depending on the procedure and recovery process. Common equipment includes:

• — Hospital beds
• — Walkers
• — Rollators
• — Shower chairs
• — Raised toilet seats
• — Overbed tables
• — Mobility scooters
• — Wheelchairs

Our team can help recommend equipment based on your mobility and recovery requirements.

What mobility equipment is best for seniors?

Popular mobility products for seniors include:

• — Rollators with seats
• — Lightweight wheelchairs
• — Lift chairs
• — Mobility scooters
• — Canes and walkers
• — Bathroom safety equipment

Choosing the right equipment depends on balance, mobility level, home layout, and daily activity needs.

How do I know which medical equipment brand to trust?

At Must Medical, we focus on carrying products from trusted manufacturers known for reliability, comfort, and long-term performance.

We work with recognized mobility and medical equipment brands and prioritize quality, safety, and customer support.

Can I buy medical equipment online?

Yes. Customers can browse and purchase medical equipment online through our website: Must Medical

You may also contact us directly for product recommendations, pricing, rentals, and availability.

Do you offer emergency medical equipment delivery?

Yes. We understand that emergencies happen unexpectedly. Our team works hard to provide urgent same-day medical equipment delivery whenever possible.

This includes:

• — Hospital beds
• — Wheelchairs
• — Walkers
• — Bathroom safety products
• — Mobility equipment

Is used medical equipment safe?

Used medical equipment can be safe when properly inspected, cleaned, and maintained. However, certain products may be better purchased new depending on hygiene, warranty, and safety considerations.

Our team can help guide customers toward the safest and most appropriate options.

How do I clean and maintain medical equipment?

Proper cleaning and maintenance help extend the life of medical equipment and ensure safe operation.

General recommendations include:

• — Regular surface disinfection
• — Routine inspections
• — Battery maintenance for scooters
• — Mattress and cushion care
• — Checking brakes and wheels on mobility products

Always follow the manufacturer's guidelines for cleaning and maintenance.

Do you offer products for long-term home care?

Yes. We provide a variety of long-term home care solutions including:

• — Hospital beds
• — Pressure care mattresses
• — Lift chairs
• — Bathroom safety equipment
• — Mobility aids
• — Daily living assistance products

Our goal is to help individuals maintain comfort, safety, and independence at home.

Why choose Must Medical?

Customers choose Must Medical because we combine:

• — Professional service
• — Fast delivery
• — Same-day availability
• — Installation support
• — Surrey showroom locations
• — Logistics expertise
• — Large product selection
• — Personalized customer care

We proudly serve individuals, caregivers, clinics, care homes, and healthcare professionals across British Columbia.