Shipping Policy

At Must Medical, we understand that medical equipment is often needed urgently. That's why we strive to provide fast and reliable delivery throughout British Columbia.

Same-Day & Next-Day Delivery

For customers located within the Lower Mainland, including Surrey, South Surrey, White Rock, Langley, Delta, Richmond, Burnaby, Coquitlam, Port Coquitlam, Port Moody, New Westminster, Vancouver, North Vancouver, and West Vancouver, we offer:

• Same-Day Delivery (when available and orders are placed early enough)

• Next-Day Delivery on most in-stock products

• Emergency and after-hours delivery available for select medical equipment

Our team works hard to ensure that essential mobility and home care equipment reaches you as quickly as possible.

Delivery Areas

We proudly serve customers across the Lower Mainland and surrounding communities, including:

• Surrey

• South Surrey

• White Rock

• Langley

• Delta

• Richmond

• Vancouver

• Burnaby

• Coquitlam

• Port Coquitlam

• Port Moody

• New Westminster

• North Vancouver

• West Vancouver

• Maple Ridge

• Pitt Meadows

• Abbotsford

• Chilliwack

Order Processing

Most orders are processed within 1 business day. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

Shipping and delivery fees vary based on:

• Product size and weight

• Delivery location

• Urgency of delivery

• Installation requirements

Shipping costs will be provided before your order is finalized.

Hospital, Home & Care Facility Deliveries

We can deliver directly to:

• Hospitals

• Care homes

• Assisted living facilities

• Rehabilitation centers

• Private residences

Our team can coordinate delivery with caregivers, family members, and healthcare professionals when required.

Product Availability

Delivery times are subject to product availability. If an item is temporarily out of stock, we will contact you with an estimated delivery date.

Contact Us

If you require urgent delivery or have questions regarding shipping, please contact Must Medical:

Phone: 604-240-2450

We are committed to providing fast, dependable delivery of medical equipment throughout the Lower Mainland and British Columbia.